Frequently Asked Questions

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• Who is Ticket Boat?

  Ticket Boat is a secondary market ticket broker that can obtain tickets to any and all events. In addition to selling tickets, we also buy tickets from our customers, or sell tickets by consignment. 
  Ticket Boat has been in business for over seven years and the owners of the company have 10+ years industry experience. We have a strong relationship with many of the elite brokers in the industry and we strive to provide the best customer service possible to our clients.

• What is Ticket Boat’s 100% Satisfaction Guarantee?

  Ticket Boat values your business and your loyalty. We are here to ensure your ticket buying experience is fun and the best it can possibly be as we support you with our 100% buyer guarantee. From beginning to end, we protect your transaction from fraud using the industry’s largest ticket inventory and a SSL secure website. Our 100% guarantee to our buyers:  100% Satisfaction Guarantee

• Are My Tickets Refundable?

  No, all sales are final.

• How long will it take to get my tickets?

  About one week.

• Can I return or exchange my tickets for an event on a different date?

  No, there are no refunds or exchanges available for tickets purchased from Ticket Boat.  All sales are final.  Customers are able to use the "Sell My Tickets" option that can be found on the home page of our website.

• Why is the price I paid higher/lower than the face value price indicated on my tickets?

  Ticket Boat displays tickets from a network of ticket resellers who price their inventory according to their market value, not the "face value."

• Who does Ticket Boat use for shipping?

  Ticket Boat will always ship tickets via FedEx when possible - If FedEx is not possible we will employ a Special Delivery Service.

• How can I track my order from Ticket Boat?

  Customers can track the status of their order online via FedEx if the order has already shipped.

• Can I ship my tickets to a P.O. Box?

  No.  FedEx does not deliver to PO Boxes.

• I want the tickets shipped to an address different than my billing address. Can I do this?

  We can, but to help prevent credit card fraud, we prefer to ship all tickets to the billing address on file with the credit card.  If we must send tickets to a separate address, customers may be required to fill out and submit a Credit Card Authorization Form.